by Susan Clark | Oct 25, 2018 | Business, Business Process, Collaboration, Communication, Productivity, Support, Workflow
Traditional Project Management follows a waterfall type of approach, where the entire project is mapped from start to finish with dependencies all along the way. However, if your project management method of choice is agile or scrum, you’ll love Zoho’s project...
by Susan Clark | Oct 18, 2018 | Business, Business Process, Collaboration, Communication, Productivity, Support, Workflow
Having too many projects isn’t a bad problem for a business to have… unless that business is having trouble organizing those projects. As teams grow, there are more people to loop in, more documents to track, and more details that begin to blend together. A good...
by Susan Clark | Aug 23, 2018 | Business Process, Collaboration, Support, Website
Sometimes, there’s no easier way to support a customer than to just take the reigns and do it for them, or walk them through it using remote support. If your customers are struggling with an application and need help, having the ability to jump in and support them...
by Susan Clark | Aug 16, 2018 | Business Process, Mobile, Sales, Support, Website, Workflow
Timely, accurate, and friendly customer service is an important part of any customer-facing business. Yet, many companies (even the big ones) miss the mark too often. If you want to wow your customers, consider a customer support software. Having the right tools for...
by Susan Clark | Aug 2, 2018 | Communication, Data Administration, Sales, Support, Website
In today’s online world, prospects are finding you through multiple channels. That means you have to be ready to engage whenever and wherever they pop up. Prepare your team by adding a hassle free live chat and visitor tracker on your website. SalesIQ allows prospects...
by Susan Clark | Jul 26, 2018 | Business Process, Campaigns, Communication, Email, Marketing, Support
Your customers’ opinions matters. Making it easy to share that opinion means more quality data at your fingertips. That’s what Zoho Survey is all about. Zoho Survey allows businesses to create surveys in just minutes and lets you reach your audience wherever they are....
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