Blogs

Using @mention in Zoho CRM

Ever wish you could have the note you just entered on a record in Zoho CRM, also be sent to specific Users in your organization? You are in luck! The @mention feature in Zoho will help you quickly "kill two birds with one stone". Watch this quick video to see how....

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Editing Zoho CRM Pick Lists

Updating and Editing Drop-down values in Zoho CRM Sometimes the pick list options that come as standard in Zoho CRM, don't include ones that would be helpful to your industry. The options are easy to update. In the video below, I use the Industry field as an example...

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Creating Views in Zoho CRM

This video tutorial teaches you how you can build your own Zoho CRM Views. I start with showing you how to create a simple view and then build on that same view to have Zoho produce the filtered list that I want to display. We then progress to more complicated views...

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Zoho CRM Reports and Dashboards

Zoho CRM Dashboards & Reports: Visualizing Success Zoho asked me to present a webinar to their users on Reports and Dashboards: why you would use them, how to create them, how to add charts, and how would you implement them in your own Zoho CRM database. Below is...

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Transitioning to Zoho CRM 2016

Zoho CRM 2016 New User Interface If you have been using Zoho CRM for a while, you will soon be transitioning to the new user interface. I've made a video to help you make the leap. https://youtu.be/wN3AUnnf31o I'm a big fan. I know you are going to love...

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Zoho CRM QuickStudy Manual

Zoho CRM Training Manual I'm excited to offer my Zoho CRM Training Manual. It is the only book of its kind on the market that is totally dedicated to Zoho CRM. This training manual comes as an 8.5″ by 11″ spiral bound book packed with close to 400 pages of procedures...

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Zoho CRM Workflow Training

How can you implement Zoho Workflow? Zoho asked me to present a webinar to their users on Workflow Automation: what is it, why would you use it and how would you implement it in your own Zoho CRM database. Below is a recording of the webinar including the answers to...

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Zoho CRM Mobile App Training

Zoho has released a new mobile phone and tablet app. We have been beta testing it for about 7 months. We've had it running on several Android phones, an iPhone, my iPad and even an Android Tablet. It works like a champ on all the devices. It is DEFINITELY worth...

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Why I Left

Selling our ACT! business had to be one of the hardest decisions I ever made. I started using and consulting on ACT!  in the early days of DOS, when a voice from the abyss said... "Let there be CRM!" ACT! was the focus of our business for over 25 years. During that...

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