by Susan Clark | Sep 7, 2018 | Business Process, Data Administration, Tips
How do those duplicate records get in our database? Maybe from importing or syncing with your Outlook or Google Contacts. Who knows, but they are annoying. Zoho has some options for merging these records to help you get rid of duplicates in your database....
by Susan Clark | Aug 23, 2018 | Business Process, Email, Marketing, Productivity
Creating email templates for your team to use can be a great productivity booster. Templates allow you to quickly send a quick reply, with merged field information from the current record and that might include an attachment. It can also increase end-user adoption,...
by Susan Clark | Aug 23, 2018 | Business Process, Collaboration, Support, Website
Zoho Assist creates a simple process for taking virtual control of your customer’s device. Consequently allowing you to be able to deliver the level of customer service they need. It allows you to help with training and saves time for you and your reps. It’s an...
by Susan Clark | Aug 16, 2018 | Business Process, Mobile, Sales, Support, Website, Workflow
Zoho Desk helps you delivery timely, accurate, and friendly customer service. Yet, many companies (even the big ones) miss the mark too often. If you want to wow your customers, consider a customer support software. Having the right tools for your service reps can...
by Susan Clark | Jul 26, 2018 | Business Process, Campaigns, Communication, Email, Marketing, Support
Your customers’ opinions matters. Making it easy to share that opinion means more quality data at your fingertips. That’s what Zoho Survey is all about. Zoho Survey allows businesses to create surveys in just minutes and lets you reach your audience wherever they are....
by Susan Clark | Jul 12, 2018 | Business, Business Process, Campaigns, Communication, Data Administration, Email, Marketing, Website, Workflow
Once a prospect or customer raises their hand and says, “yes, I’d like to keep in contact with your company,” you want to make sure you honor that relationship. There are many email marketing and drip marketing programs out there to help you do that, but none that...
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