Sometimes, there’s no easier way to support a customer than to just take the reigns and do it for them, or walk them through it using remote support. If your customers are struggling with an application and need help, having the ability to jump in and support them remotely saves time for you and your reps, as well as reduces frustration for your customers.
That’s where Zoho Assist comes in. It’s an easy to use software program that allows you to instantly offer remote desktop or mobile phone support for your customers, even from your own phone. It’s a great way to keep resolution times short and customer happiness high!
Zoho Assist Features
Zoho Assist comes with features built for small and medium sized businesses who work with customers, especially businesses in the software industry. Here are the features I think you’ll most enjoy:
Support On-Demand. Because Assist doesn’t require customers to install software prior to needing help, it’s easy for a rep to jump on at a moment’s notice and provide remote support.
File Transfer. If the customer needs a quick patch or software update, an agent can quickly send a file during the session and get it installed and updated almost immediately.
Customer Widget. Place the customer widget on your website and allow customers to join a remote session with just a few clicks.
Rebook and Connect. If needed, reboot a remote computer. When the computer reboots, you’ll reconnect without losing control of the session.
Remote Support On The Go
Like Zoho’s other software, Assist works well on mobile. Rather than having to stay close to your computer at all times, you can gain some freedom and know that you are still able to assist customers or co-workers from your mobile device.
Seamless integrations mean Zoho Assist can transfer data and sync with the other tools you use inside your business. Whether you use Zoho Desk, or ZenDesk, Zoho Assist can connect to your help desk software. Begin a remote support session right from a ticket, rather than having to transfer or switch software.
Zoho Assist offers all the features your help desk will need for remote assistance. Plus, it’s the most secure in the industry. This makes Zoho Assist a great option for software businesses who want to speed up their resolution time and increase customer satisfaction!
If you’ve ever felt the need to jump through the computer to assist a customer, but didn’t have the tools, consider Assist. It’s a frustration-free solution for your customers and an excellent tool for your service reps.