In today’s online world, prospects are finding you through multiple channels. That means you have to be ready to engage whenever and wherever they pop up. Prepare your team by adding a hassle free live chat and visitor tracker on your website.
SalesIQ allows prospects to engage with a live person while they are browsing the content on your website. Now, every time a viewer lands on your website, you have an opportunity to engage and impress! But if it is after hours or your team is busy, the prospect can leave a message.
Smart integrations make it easy to bring all customer interactions into one place. Zoho SalesIQ integrates with your other Zoho software (like CRM and Zoho Support). Both your sales team and your support team can see who is on your website at any given moment by clicking the icon at the bottom of their screen in CRM or Desk. Data is sent between programs as the software systems “talk” to each other. When your systems talk, you eliminate double entry, reduce lost or missing info, and always keep reps on the same page.
We use SalesIQ on our website. You can see the chat widget at the lower right corner of this page.
The Best Features For Small & Med. Businesses
Zoho SalesIQ comes with the features that small and medium sized businesses depend on to serve their customers.
In-chat Features lets you share files, block spammers, and allows customers to receive full transcripts of your chat.
Multiple Chat Sessions allow you to chat with multiple users from one dashboard, so you can always see what’s happening in real-time.
Canned messages make handling FAQ’s quick and easy.
The Crystal Ball feature lets you see what your customers are typing as they type it so you can take action before they even hit submit!
Transfer allows for a seamless transfer between agents so your best rep is always on the case.
View reports so you’re always in the know about how your agents are handling customer issues.
… and lots more.
Beyond Chat
Sure, Zoho SalesIQ is a livechat software, but that’s not all it is. It’s also a way to get valuable insight into your customer’s behavior with visitor tracking. Think of it like being a fly on the wall while your visitors browse your site. You get to observe which type of visitor lands on your page, where they came from, when they arrived, and how they interact with your site.
These features allow you to identify a potential customer when they’re hot and reach out at the perfect time. SalesIQ helps you pinpoint these hot leads with Lead Scoring.
Lead Scoring
Lead Scoring is a score assigned to a website visitor based on their behavior while visiting your site. Compare this to standing in a brick and mortar retail store and observing a visitor interact with products. You’d probably know within seconds whether this person was “just browsing” or if they were interested in purchasing.
That’s what Lead Scoring does. It observes behavior and intelligently gives each visitor a score so you know how likely they are to become a customer. How long have they been on the site? How many pages have they visited. Have they been to the site before? Did they download something?
You can set your own variables so the score is customized to your business’ needs.
Because Zoho SalesIQ “talks” to other software, it will also pull in data from Zoho CRM. This way, offline and previous interactions are taken into account. As long as those interactions are recorded inside your CRM, you can access them during chat. .
Zoho SalesIQ is a easy way to interact with your visitors and boost the chances of closing a sale. If you’re already part of the Zoho family, consider adding this product to your business systems!
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