by Susan Clark | Aug 16, 2018 | Business Process, Mobile, Sales, Support, Website, Workflow
Zoho Desk helps you delivery timely, accurate, and friendly customer service. Yet, many companies (even the big ones) miss the mark too often. If you want to wow your customers, consider a customer support software. Having the right tools for your service reps can...
by Susan Clark | Aug 9, 2018 | Email, Productivity, Tips
When getting started with Zoho CRM, all users should tweak their Personal Settings area inside of Zoho CRM. The video below discusses how to update your personal information, verify your timezone, how to add a photo to your avatar and how to add a pre-formatted...
by Susan Clark | Aug 9, 2018 | Sales
Like many small and medium-sized businesses, some people end up wearing multiple hats. But that doesn’t mean that the end result needs be sub-par… especially when it comes to your website. Zoho Sites is a website builder for people who don’t build websites. If you...
by Susan Clark | Aug 2, 2018 | Communication, Data Administration, Sales, Support, Website
In today’s online world, prospects are finding you through multiple channels. That means you have to be ready to engage whenever and wherever they pop up. Prepare your team by adding a hassle free live chat and visitor tracker on your website. SalesIQ allows prospects...
by Susan Clark | Jul 26, 2018 | Searching
There are quite few ways you can search your database to locate the records you are looking for. In this tutorial, we go over the simplest to the most complex ways of finding records. In addition to simple searches, I cover finding records with Open, Won or Lost...
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